A: Keep your jewelry dry. Apply makeup and hairspray before putting on your jewelry. Always take off your jewelry before showering, swimming or if you know you will be sweating a lot. After each wear, gently wipe each piece of jewelry clean of make up and skin oils with a jewelry polishing cloth. The best way to store your jewelry is in air-tight plastic baggies. Never keep your jewelry in the bathroom as humidity is the enemy. The rule of thumb is: always last on, first off.
Q: Do you offer a warranty on your jewelry?
Yes, we offer a 6-month warranty on all of our jewelry. This warranty covers any craftsmanship defects and ensures that your piece remains as beautiful as the day you received it. If you encounter any issues with the workmanship during this period, we’ll gladly repair or replace your jewelry free of charge. For more details, visit our Jewelry Warranty page.
Q: How long will it take to receive my package?
A: Our processing time takes 2-4 business days. For shipping time, it depends on which shipping method you choose at checkout. Please see our Shipping Info page for more information on estimated transit times.
Q: What if what I order doesn't fit? Can I exchange it for a different size or length?
A: Yes, of course. You can process an exchange via our Returns and Exchanges Portal
Q: What is your return and exchange policy?
A: We offer a 14 day full refund policy, and 6 month warranty on all jewelry. Just submit your return or exchange requests within 14 days of receiving your package. Please see our Returns Policy page for full details and full eligibility.
Q: Where is your jewelry made?
A: Most of our jewelry is handcrafted in our studio located in Central Florida by our small team of women jewelry makers! We also utilize assistance with making some of our products overseas as our jewelry brand grows to meet demand.
Q: Can you adjust a chain length if the option I want is not offered?
A: Possibly, yes! Please email us here to ask about chain length options and we will assist.
Q: I am a retailer interested in wholesale pricing. Do you offer that?
A: Yes, we offer wholesale pricing to online and in-store retailers! Please e-mail us here for more information on pricing.
Q: Can you do custom jewelry?
A: Yes, we can work with you if you see something you like, and want to exchange out the color, size, shape or even create an entirely new jewelry piece! We love creating new items with our customers' input. Email us here to request a custom order.
Q: I am so happy with my purchase! How can I share the excitement about my new piece?
A: We are SO happy you love your new jewelry! When sharing on social media use the hashtag #WLJewelry & tag us @wanderandlustjewelry on Instagram and Facebook. We love seeing our customers' photos!
Everyone's neck size varies, so measuring is the best way to know for sure before making your purchase. You can also purchase a chain extender to add length to your necklace or bracelet, so you can wear them at multiple lengths. Click here to add to cart.
