If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package for store credit or an exchange. You will be able to submit a return for store credit or exchange and receive a pre-paid free label through our returns portal. If you did not purchase the $1.98 free returns for store credit + exchange protection at the original time of check out, the buyer is responsible for the cost of the return delivery. For ease, return labels can be processed through our returns portal. All buyers wishing to return their item(s) for a refund are responsible for the cost of the return delivery.
To be eligible for refund or exchange, items must be in new condition, unworn, with no signs of damage (unless damage is upon delivery). Returns must be packaged with their original packaging (gift box/bag). Clearance items, final sale items, personalized items, and custom items are not eligible for return or exchange. Returns and exchanges are accepted 14 days after the delivery date. All items MUST be received at our offices within 30 days from delivery in order to be eligible for a refund or exchange. If they are received after this date, a refund will not be given and items will be sent back to the customer.
All clearance/final sale/custom/personalized items are FINAL SALE. These items are not eligible for exchange, refund or additional discounts (unless otherwise stated).
Re:do Free Unlimited Return for Store Credit or Exchanges Program is not applicable to the above listed items even if purchased with other items. Once you have checked out with Re:do please note, the $1.98 protection is NOT refundable.