Return Policy
ONLINE RETURNS
To start a return or exchange, please click here
RETURN POLICY
We always strive for the highest level of customer service and quality for our jewelry! If your purchase isn't exactly what you we're looking for, don't worry, we've got you covered!
You can return for a refund, exchange for another item/style/color, or receive store credit for your unused and unworn item(s) within 14 days from the date your package was marked delivered. All returns/exchanges must be initiated within this 14 day window. After this window has passed, no returns/exchanges will be processed.
Upon delivery, if an item arrives damaged or is defected, we will take care of you. Please contact us at support@wanderandlustjewelry.com.
To be eligible for refund or exchange, items must be in new condition, unworn, with no signs of damage (unless damage is upon delivery). Returns must be packaged with their original packaging (gift box/bag). Clearance items, final sale items, personalized items, and custom items are not eligible for return or exchange. Returns and exchanges are accepted 14 days after the delivery date. All items MUST be received at our offices within 21 days from delivery in order to be eligible for a refund or exchange. If they are received after this date, a refund will not be given and items will be sent back to the customer. Unshipped shipping labels initiated through our Returns Portal will expire after 21 days from the date of initiation, and returns/exchanges will no longer be eligible.
If you made a purchase and received a free gift with purchase, and you are returning your items, you will be expected to send back the free gift if it brings you below the threshold needed to receive the free gift. If the free gift is not returned, we reserve the right to subtract the value of the free gift from your return or exchange (value up to $35).
CLEARANCE/FINAL SALE
All clearance/final sale/custom/personalized items are FINAL SALE. These items are not eligible for exchange, refund or additional discounts (unless otherwise stated).
We do not accept cancellations for orders after 24 hours from when the order was placed.
BLACK FRIDAY / CYBER MONDAY SALE WEEKEND
If you made a purchase and received a free gift with purchase (mystery item, jewelry case, jewelry item of choice), and you are returning your items, you will be expected to send back the free gift if it brings you below the threshold needed to receive the free gift. If the free gift is not returned, we reserve the right to subtract the value of the free gift from your return or exchange (value up to $35).
If you receive a free gift card, and you return your items bringing your purchase value below the threshold for the free gift card, we reserve the right to bring the gift card value to zero.
Additional promos or discount codes are not valid for Treasure Box Gift Sets.
