Got questions? We've gathered all of our most frequently asked questions here so can easily find what you are looking for.
Below are some of are common questions about orders
We hand make each piece of jewelry to order to depends on your order size. However, most orders are shipped within 2-4 business days. Personalized jewelry takes 3-5 business days.
Yes, of course. To start your exchange, head over to our Returns/Exchange portal by clicking here. Please note, you will need to initiate the exchange within 14 days of from the date of delivery.
We are SO happy you love your new jewelry! When sharing on social media use the hashtag #WLJewelry & tag us @wanderandlustjewelry on Instagram and Facebook. We love seeing our customers' photos!
Once your order has been shipped, you can track it by clicking here. You will get an email once your order has been shipped with all your tracking information as well. We ship all orders via USPS Ground Advantage, Priority or Express.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We offer a 14 day full refund policy (with the exception of custom/final sale/personalized pieces), and 30 day warranty on all jewelry. Just initiate your return within 14 days of receiving your package to start your refund or exchange. Please see our Returns Policy page for full details on our policy.
Yes, of course! For U.S. customers we offer Priority (2-3 days shipping time) and Express (1-2 days shipping time) upgrades at checkout to ensure your package is delivered in time for your event! For international customers we do not offer upgraded services at the moment.
Below are some common questions about our products
Gold filled components contain 100+ times more real gold than gold plated components and are very durable and tarnish resistant. Gold filled jewelry is a beautiful, affordable alternative to solid gold, and can be worn by people with sensitive skin.
Keep your jewelry dry. Apply makeup and hairspray before putting on your jewelry. Always take off your jewelry before showering, swimming or if you know you will be sweating a lot. After each wear, gently wipe each piece of jewelry clean of make up and skin oils with a jewelry polishing cloth. The best way to store your jewelry is in air-tight plastic baggies. Never keep your jewelry in the bathroom as humidity is the enemy. The rule of thumb is: always last on, first off.
Yes, of course! Please email us here to ask about chain length options and we will be more than happy to assist you with that.
We always recommend measuring prior to purchasing to get the best fit! To measure at home, use a string to see where you want the necklace to lay, and then measure that string to find out the exact length you need. You could also measure a necklace you already have and like the length of to give you an idea of your perfect length as well.
Everyone's neck size varies, so measuring is the best way to know for sure before making your purchase. You can also purchase a chain extender to add length to your necklace or bracelet, so you can wear them at multiple lengths. Click here to add to cart.
Yes, we can work with you if you see something you like, and want to exchange out the color, size, shape or even create an entirely new jewelry piece! We love creating new items with our customers' input. Email us here to request a custom order.
All of our jewelry is handcrafted in our studio located in Central Florida. Proudly made in the U.S.A.
Yes, we offer wholesale pricing to online and in-store retailers! Please e-mail us here for more information on pricing.
Fair pricing means we price our jewelry at the fairest price possible to appeal to the "everyday" jewelry wearer. Because of this, we are able to hand make most of our jewelry in house and sell it direct to consumer. Most jewelry brands mark up their products extremely high in order to sell to big box stores while keeping their quality low. We produce high-quality jewelry without the extreme markup. It's a win-win to shop with a small business!