Most orders are shipped within 1-4 business days. If you've placed an order for a custom piece, this will take longer.

You will get an email once your order has been shipped with all your tracking information Once your order has been shipped, you can tracking your order thought our Customer Portal here. We ship all U.S. orders via USPS Ground Advantage, Priority or Express, depending on what you select at checkout. For international orders, we ship via DHL.

We pride ourself on our gift-worthy packaging! Your order will come gift-boxed or gift-bagged depending on your order. If you order multiple items in one order, and would like each item packaged in their own boxes/bags, please let us know by writing a note at checkout.

No, do not include receipts inside the physical package. They are electronically sent to you so your gift recipient will never see those details!

Yes, of course! For U.S. customers we offer Priority (2-3 days shipping time) and Express (1-2 days shipping time) upgrades at checkout to ensure your package is delivered in time for your event! For international customers, we offer DHL Worldwide Express at checkout.

Yes! We offer refunds to your original payment, store credit or exchanges. For more information on Returns, please check our Return Policy.

We offer a 14 day full refund policy (with the exception of custom/final sale/personalized pieces). Just initiate your return within 14 days of receiving your package to start your refund or exchange.

Please see our Returns Policy page for full details on our policy.

If your tracking shows "delivered" but you haven't received your package, we recommend checking with neighbors or your local post office first, as they may have received it on your behalf. Additionally, confirm the shipping address provided during checkout. If you still can't locate the package, please contact us, and we'll assist you in filing a claim with the carrier and resolving the issue as quickly as possible.

We strive to process orders quickly, so if you need to cancel or edit your order, please contact us as soon as possible (within 24 hours from placing your order). If you are a US customer and your order hasn’t started production or hasn't been shipped yet, we’ll do our best to accommodate your request. However, once an order is in production or shipped, changes or cancellations may no longer be possible. At this point, once the package has been received you are able to process a return or exchange through our Returns Portal.

All orders are shipped from Orlando, FL. U.S. customers can choose USPS Ground Advantage for economy shipping (3-5 business days), with most packages being delivered directly to your mailbox. To keep things simple, we only send receipts via email, so pricing details are never included in the packaging. At checkout, you can also opt for Priority Mail or Express Mail for faster delivery.

For our international customers, we offer DHL eCommerce shipping, with DHL Express Worldwide available for quicker delivery options at checkout

Only one discount code can be used per order and cannot be combined with other promotions.